Terms of Service

1. Acceptance of Terms

By accessing or using DOT Compliance Watch ("the Service," "our platform"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms.

If you do not agree to these Terms, do not use our Service.

2. Description of Service

DOT Compliance Watch provides a web-based compliance management platform for commercial motor carriers subject to FMCSA regulations. Our platform helps carriers organize, track, and manage compliance documentation including driver qualification files, drug and alcohol testing records, vehicle inspections, insurance records, HOS/ELD data, and safety records.

We offer two subscription plans:

• Basic Plan: Self-managed platform access. You manage your own compliance records using our software tools.
• Full Plan: Fully managed service. Our compliance specialists manage your records on your behalf.

3. Subscription Plans & Billing

Pricing

• Basic Plan: $139.99/month or $111.99/month billed annually ($1,343.88/year)
• Full Plan: $599.99/month or $479.99/month billed annually ($3,839.88/year)

Prices are subject to change with 30 days advance notice to subscribers.

Billing

Subscriptions are billed in advance on a monthly or annual basis. Billing is processed through Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel.

Failed Payments

If a payment fails, we will attempt to retry the charge. After 3 failed attempts, your account may be suspended until payment is resolved. You will be notified by email of any payment issues.

4. Free Trial

We offer a 14-day free trial for new subscribers. No credit card is required during the trial period. At the end of the trial, you must enter payment information to continue using the Service. Trial accounts that are not converted to paid subscriptions will be deactivated and data will be retained for 30 days before deletion.

Free trials are available once per company. We reserve the right to verify eligibility and deny trial access at our discretion.

5. Cancellation & Refund Policy

Cancellation

You may cancel your subscription at any time from your account settings or by contacting us. Cancellation takes effect at the end of your current billing period. You will continue to have access to the Service until the end of the paid period.

30-Day Money-Back Guarantee

If you are not satisfied with the Service for any reason, you may request a full refund within 30 days of your first paid charge. To request a refund, contact us at billing@dotcompliancewatch.com. Refunds are processed within 5–10 business days.

The money-back guarantee applies to your first payment only and is available once per customer. Annual plan refunds are prorated after the 30-day guarantee period expires.

No Refunds After 30 Days

After 30 days, subscription fees are non-refundable except at our sole discretion in exceptional circumstances.

6. Your Responsibilities

You are responsible for:

• Maintaining the accuracy and completeness of the compliance data you enter into our platform
• Ensuring your operation complies with all applicable FMCSA regulations regardless of what our platform tracks or alerts you to
• Keeping your account credentials secure and not sharing them with unauthorized parties
• Notifying us promptly if you suspect unauthorized access to your account
• Ensuring all drivers and personnel whose information is entered have provided appropriate consent
• Backing up critical compliance data — while we maintain data backups, you should maintain your own copies of critical regulatory records

You agree not to use the Service to store, transmit, or process any data that is illegal, infringes third-party rights, or violates any applicable law or regulation.

7. Full Plan — Managed Service Terms

Full Plan subscribers receive dedicated compliance specialist services. The following additional terms apply:

Scope of Managed Services

Our compliance specialists will: upload and organize documents you provide, track expiration dates and send alerts, maintain your compliance records within our platform, and conduct monthly compliance reviews.

What Managed Services Do NOT Include

• Legal advice or representation before FMCSA or any regulatory body
• Filing documents directly with FMCSA on your behalf (we help you prepare; you file)
• Conducting drug tests, physical examinations, or other compliance activities requiring physical presence
• Guaranteeing that your operation will pass a DOT audit
• Acting as your designated employer representative (DER) under 49 CFR Part 40

Response Times

Specialist response time is 1 business day for standard requests. Urgent matters (e.g., OOS orders, post-accident testing) should be communicated by phone or email directly.

8. Important Limitation of Liability

No Guarantee of Regulatory Compliance. Using our platform does not guarantee that your operation will be compliant with FMCSA regulations or that you will pass a DOT audit. You remain solely responsible for your company's regulatory compliance.

Limitation of Liability. To the maximum extent permitted by applicable law, DOT Compliance Watch's total liability to you for any claims arising from your use of the Service shall not exceed the total amount you paid us in the 12 months preceding the claim.

No Consequential Damages. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of data, DOT fines or penalties, loss of operating authority, or business interruption, even if we have been advised of the possibility of such damages.

Data Loss. While we maintain backups and take security seriously, we are not liable for data loss resulting from circumstances beyond our reasonable control.

Some jurisdictions do not allow limitation of liability for certain damages; in such jurisdictions, our liability is limited to the maximum extent permitted by law.

9. Intellectual Property

The DOT Compliance Watch platform, software, design, and content (excluding your compliance data) are owned by DOT Compliance Watch, LLC and protected by intellectual property laws.

Your compliance data belongs to you. We claim no ownership rights over the data you enter into the platform. You grant us a limited license to store, process, and display your data solely for the purpose of providing the Service to you.

You may not copy, modify, distribute, sell, or lease any part of our platform or software without our written permission.

10. Account Termination

Termination by You

You may cancel your account at any time. Upon cancellation, your data will be retained for 30 days to allow export, then permanently deleted.

Termination by Us

We reserve the right to suspend or terminate accounts that: violate these Terms, are involved in fraudulent activity, pose a security risk to our platform or other users, or fail to pay subscription fees after reasonable notice.

We will provide reasonable notice before termination except in cases of fraud or security incidents.

Effect of Termination

Upon termination, your access to the Service ends. You are responsible for exporting any data you need before your account is closed. We are not liable for any data loss following account termination after the 30-day retention period.

11. Dispute Resolution

These Terms are governed by the laws of the State of Tennessee, without regard to conflict of law principles.

Before initiating formal legal proceedings, you agree to contact us at legal@dotcompliancewatch.com and make a good-faith effort to resolve the dispute informally. We will do the same.

Any disputes that cannot be resolved informally shall be subject to binding arbitration in Memphis, Tennessee, under the rules of the American Arbitration Association, except that either party may bring claims in small claims court for disputes within that court's jurisdiction.

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email at least 30 days before they take effect. Your continued use of the Service after changes take effect constitutes your acceptance of the updated Terms.

If you do not agree to updated Terms, you may cancel your account before the changes take effect and receive a prorated refund for any unused prepaid subscription period.

13. Contact